QRRI, Inc. is a trermo-plastic distribution company with B2B and B2C sales channels.

• Cut e-comm operating costs by 20% through workflow analysis and automation
• Continuously evaluated and improved our on-line presence including Amazon, Amazon.CA, eBay, Walmart, Walmart.CA, and several proprietary sites
• Created on-line listings & descriptions, advertising campaigns, pricing, competitive analysis, key word research, trend analysis, and product management following SEO principles to drive sales and profitability
• Launched our first on-line international revenue stream (approx. $10,000/mo. in the first year)
• Established all shipping carriers and logistics for international business
• Slashed shipping rates by more than 25% through relationship building and skilled negotiation
• Grew on-line revenue from $1.5M annually to $6M annually in just under three years

• Pick, pack, and shipped all Amazon orders on time and within one day
• Excelled at all Amazon workflow practices to ensure on-time shipment and delivery
• Drove revenue growth by 35% through international expansion, dashboard reporting, and workflow analysis
• Reduced product overhead by 10% through product management (i.e. product pricing, profitability analysis, creating new listings, updating current, sunsetting old or underperforming listings, product bundling/unbundling)
• Positioned department for success through competitive analysis and market research to refine product offering and pricing

  First Data Corporation (International Division) Matiland, FL (1999 to 2012)

• First Data is one of the largest, global, credit card processing companies in the world.
• Positions held: Director of Product Management, Product Manager, Quality Assurance Manager, and Business Analyst, QA Analyst
• Key Accomplishments
• Increased software quality by 20% while decreasing cost by 15-20% through quality management, metrics, and oversight
• Expanded production of releases from one to two per year
• Successfully managed five departments (Compliance, Training, Documentation, Product Management, and Customer Support) with teams in the United States and United Kingdom while developing employees, building teamwork, and having fun (5 department Managers and 25-30 employees)
• Created a dynamic 5-year product roadmap through collaboration with stakeholders across the globe (i.e. UK, Australia, China)
• Beat budget and quality expectations on large scale development projects consistently
• Hosted interactive product roadmap presentations to audiences ranging from CFO to Customer Support Reps
• Gathered user requirements through workshops and collaboration to create market driven enhancements

   John Alden Life Insurance - Maitland, Florida (1988 to 1999)

• Positions held: Marketing Underwriter, Claims Processor, Claims Supervisor, Issuing Supervisor, Project Manager, Systems Support